Adicional a los medios ya existentes (teléfono y correo), el portal te permitirá generar de una manera mucho más ágil tus incidentes. El objetivo final es lograr que tengas un único mecanismo para estar en contacto con soporte.[/av_textblock] [av_one_half first min_height=» vertical_alignment=’av-align-top’ space=» row_boxshadow=» row_boxshadow_width=’10’ row_boxshadow_color=» custom_margin=» margin=’0px’ av-desktop-margin=» av-medium-margin=» av-small-margin=» av-mini-margin=» mobile_breaking=» mobile_column_order=» border=» border_style=’solid’ border_color=» radius=» min_col_height=» padding=» av-desktop-padding=» av-medium-padding=» av-small-padding=» av-mini-padding=» svg_div_top=» svg_div_top_color=’#333333′ svg_div_top_width=’100′ svg_div_top_height=’50’ svg_div_top_max_height=’none’ svg_div_top_flip=» svg_div_top_invert=» svg_div_top_front=» svg_div_top_opacity=» svg_div_top_preview=» svg_div_bottom=» svg_div_bottom_color=’#333333′ svg_div_bottom_width=’100′ svg_div_bottom_height=’50’ svg_div_bottom_max_height=’none’ svg_div_bottom_flip=» svg_div_bottom_invert=» svg_div_bottom_front=» svg_div_bottom_opacity=» 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admin_preview_bg=»][/av_image] [/av_one_half] [av_one_half min_height=» vertical_alignment=’av-align-top’ space=» row_boxshadow=» row_boxshadow_width=’10’ row_boxshadow_color=» custom_margin=» margin=’0px’ av-desktop-margin=» av-medium-margin=» av-small-margin=» av-mini-margin=» mobile_breaking=» mobile_column_order=» border=» border_style=’solid’ border_color=» radius=» min_col_height=» padding=» av-desktop-padding=» av-medium-padding=» av-small-padding=» av-mini-padding=» svg_div_top=» svg_div_top_color=’#333333′ svg_div_top_width=’100′ svg_div_top_height=’50’ svg_div_top_max_height=’none’ svg_div_top_flip=» svg_div_top_invert=» svg_div_top_front=» svg_div_top_opacity=» svg_div_top_preview=» svg_div_bottom=» svg_div_bottom_color=’#333333′ svg_div_bottom_width=’100′ svg_div_bottom_height=’50’ svg_div_bottom_max_height=’none’ svg_div_bottom_flip=» svg_div_bottom_invert=» svg_div_bottom_front=» svg_div_bottom_opacity=» svg_div_bottom_preview=» column_boxshadow=» column_boxshadow_width=’10’ column_boxshadow_color=» background=’bg_color’ background_color=» background_gradient_direction=’vertical’ background_gradient_color1=’#000000′ background_gradient_color2=’#ffffff’ background_gradient_color3=» src=» background_position=’top left’ background_repeat=’no-repeat’ highlight=» highlight_size=» animation=» animation_duration=» animation_custom_bg_color=» animation_z_index_curtain=’100′ parallax_parallax=» parallax_parallax_speed=» av-desktop-parallax_parallax=» av-desktop-parallax_parallax_speed=» av-medium-parallax_parallax=» av-medium-parallax_parallax_speed=» av-small-parallax_parallax=» av-small-parallax_parallax_speed=» av-mini-parallax_parallax=» av-mini-parallax_parallax_speed=» css_position=» css_position_location=» css_position_z_index=» av-desktop-css_position=» av-desktop-css_position_location=» av-desktop-css_position_z_index=» av-medium-css_position=» av-medium-css_position_location=» av-medium-css_position_z_index=» av-small-css_position=» av-small-css_position_location=» av-small-css_position_z_index=» av-mini-css_position=» av-mini-css_position_location=» av-mini-css_position_z_index=» link=» linktarget=» link_hover=» title_attr=» alt_attr=» mobile_display=» mobile_col_pos=’0′ id=» custom_class=» template_class=» aria_label=» av_uid=’av-4ji5kb’ sc_version=’1.0′] [av_textblock textblock_styling_align=» textblock_styling=» textblock_styling_gap=» textblock_styling_mobile=» size=» av-desktop-font-size=» av-medium-font-size=» av-small-font-size=» av-mini-font-size=» font_color=» color=» id=» custom_class=» template_class=» av_uid=’av-lr015enx’ sc_version=’1.0′ admin_preview_bg=»] Para garantizar la privacidad y el seguimiento acorde a tus expectativas, el ingreso al portal será mediante un usuario y una contraseña. Además, contarás con el historial de casos que has levantado los últimos 7 días o bien el último mes.
A través de este portal podrás tener una visión general de tus incidentes, la posibilidad de filtrar por el estado (activo, resuelto y cancelado) o exportar la información si así lo requieres.
Si al momento de completar la descripción, te hace falta adjuntar más información, tenemos buenas noticias, ya que podrás adjuntar archivos para que el especialista asignado disponga del panorama completo.[/av_textblock] [/av_one_half][av_hr class=’default’ icon_select=’yes’ icon=’ue808′ position=’center’ shadow=’no-shadow’ height=’50’ custom_border=’av-border-thin’ custom_width=’50px’ custom_margin_top=’30px’ custom_margin_bottom=’30px’ custom_border_color=» custom_icon_color=» av-desktop-hide=» av-medium-hide=» av-small-hide=» av-mini-hide=» id=» custom_class=» template_class=» av_uid=’av-34qy8r’ sc_version=’1.0′] [av_heading heading=’Nota: El portal está teniendo un lanzamiento gradual, por lo que si aún no has sido contactado, nuestro equipo te estará convocando en los próximos días.’ tag=’h4′ style=» subheading_active=» show_icon=» icon=’ue800′ font=’entypo-fontello’ size=» av-desktop-font-size-title=» av-medium-font-size-title=» av-small-font-size-title=» av-mini-font-size-title=» subheading_size=» av-desktop-font-size=» av-medium-font-size=» av-small-font-size=» av-mini-font-size=» icon_size=» av-desktop-font-size-1=» av-medium-font-size-1=» av-small-font-size-1=» av-mini-font-size-1=» color=» custom_font=» subheading_color=» seperator_color=» icon_color=» margin=» margin_sync=’true’ av-desktop-margin=» av-desktop-margin_sync=’true’ av-medium-margin=» av-medium-margin_sync=’true’ av-small-margin=» av-small-margin_sync=’true’ av-mini-margin=» av-mini-margin_sync=’true’ headline_padding=» headline_padding_sync=’true’ av-desktop-headline_padding=» av-desktop-headline_padding_sync=’true’ av-medium-headline_padding=» av-medium-headline_padding_sync=’true’ av-small-headline_padding=» av-small-headline_padding_sync=’true’ av-mini-headline_padding=» av-mini-headline_padding_sync=’true’ padding=’10’ av-desktop-padding=» av-medium-padding=» av-small-padding=» av-mini-padding=» icon_padding=’10’ av-desktop-icon_padding=» av-medium-icon_padding=» av-small-icon_padding=» av-mini-icon_padding=» link=» link_target=» id=» custom_class=» template_class=» av_uid=’av-lrb1qlvt’ sc_version=’1.0′ admin_preview_bg=»][/av_heading] [av_section min_height=» min_height_pc=’25’ min_height_px=’500px’ shadow=’no-border-styling’ bottom_border=’no-border-styling’ bottom_border_diagonal_color=’#333333′ bottom_border_diagonal_direction=» bottom_border_style=» padding=’default’ margin=» custom_margin=’0px’ av-desktop-custom_margin=» av-medium-custom_margin=» av-small-custom_margin=» av-mini-custom_margin=» svg_div_top=» svg_div_top_color=’#333333′ svg_div_top_width=’100′ svg_div_top_height=’50’ svg_div_top_max_height=’none’ svg_div_top_flip=» svg_div_top_invert=» svg_div_top_front=» svg_div_top_opacity=» svg_div_top_preview=» svg_div_bottom=» svg_div_bottom_color=’#333333′ svg_div_bottom_width=’100′ svg_div_bottom_height=’50’ svg_div_bottom_max_height=’none’ svg_div_bottom_flip=» svg_div_bottom_invert=» svg_div_bottom_front=» svg_div_bottom_opacity=» svg_div_bottom_preview=» color=’main_color’ background=’bg_color’ custom_bg=» background_gradient_direction=’vertical’ background_gradient_color1=’#000000′ background_gradient_color2=’#ffffff’ background_gradient_color3=» src=» attach=’scroll’ position=’top left’ repeat=’no-repeat’ video=» video_ratio=’16:9′ video_mobile_disabled=» overlay_enable=» overlay_opacity=’0.5′ overlay_color=» overlay_pattern=» overlay_custom_pattern=» scroll_down=» custom_arrow_bg=» css_position_z_index=» av-desktop-css_position_z_index=» av-medium-css_position_z_index=» av-small-css_position_z_index=» av-mini-css_position_z_index=» av-desktop-hide=» av-medium-hide=» av-small-hide=» av-mini-hide=» id=» custom_class=» template_class=» aria_label=» av_element_hidden_in_editor=’0′ av_uid=’av-22ia23′ sc_version=’1.0′] [av_video src=’https://www.youtube.com/watch?v=5Sf7hn4uqJs’ mobile_image=» attachment=» attachment_size=» format=’16-9′ width=’16’ height=’9′ conditional_play=» id=» custom_class=» template_class=» av_uid=’av-lr016rit’ sc_version=’1.0′] [/av_section]